Action Whitewater Adventures
ACTION WHITEWATER ADVENTURES
 
 

Policies and Procedures
Details to help with your trip!


Travel Insurance

  • We strongly recommend purchasing travel insurance, if you are concerned about the possibility of having to cancel.
  • Travel insurance can be found online at www.travelexinsurance.com. Use Location Number 12-6016.

Payments

  • On all Action Whitewater Adventures trips, the unpaid balance for a trip is due 90 days prior to the trip date.
  • Reservations made within 90 days of the trip date require full payment in lieu of deposit.
  • Make checks payable to:  Action Whitewater Adventures.
  • We will also accept credit cards (MasterCard or VISA only).  There is a 2% convenience fee for credit card transactions, on final payments.
  • Final payments are non-refundable. 

Cancellations

  • All trips require a deposit of $300 per person within ten days of your reservation.
  • Deposits and final payments are non-refundable.
  • Trip deposit may be transferred to another name.
  • Within 90 days of trip date a $50 fee is charged for a name transfer..
  • Cancellation of a trip is very unlikely.  However, Action Whitewater Adventures reserves the right to cancel any trip due to river or weather conditions, or the lack of sufficient reservations, or any other other conditions which are beyond our control.
  • Action Whitewater Adventures also reserves the right to substitute when expedient or necessary, anything mentioned in the itinerary with a similar item or river segment.
  • In the unlikely event of a trip cancellation, Action Whitewater Adventures will transfer your trip to the following year.
  • Action Whitewater Adventures is not responsible for any other cost incurred by the client including but not limited to non-refundable tickets and equipment purchased.
  • We strongly recommend you purchase trip cancellation insurance.

Transfers

  • In the event that an individual from your party is not able to go on the trip, their space may be transferred to another individual.
  • Within 60 days of trip date a $50 fee is charged for a name transfer.

Tips

  • Customers often ask us about the propriety of tips.  Our guides work very hard to make your trip memorable and appreciate this acknowledgment of a job well done. The average tip is 10% to 15%.  Please feel free to leave a tip with the Trip Leader at the end of your trip.

Liability

  • Running rapids, camping, making new friends and exploring new surroundings can be a very stimulating experience.  If you enjoy “roughing it”, a river trip may just be the thing for you.  However, keep in mind it is not for everyone.  River running is not without some risk, and you, as a potential river runner, must be willing to assume this risk.
  • These risks may include, whitewater river running, wilderness camping and hiking, back-country travel by land vehicle and aircraft, accident or sickness in remote areas without immediate medical aid, and forces of nature.
  • You may obtain medical insurance and trip cancellation insurance on a vacation-plan basis through most travel agencies.
  • Action Whitewater Adventures assumes no responsibility for personal injury or equipment lost or damaged in any way.
Each trip participant will be required to read and sign an Acknowledgment of Risk form prior to their trip.

 

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Toll Free 1 (800) 453-1482
International (801) 375-4111
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Action Whitewater Adventures
P.O. Box 1634
Provo, Ut 84603
guideinfo@riverguide.com
1 800-453-1482   International 1 801-375-4111

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